Made to order

Every print is made to order by my print partner Gelato and shipped directly to you from the production site closest to your address.

Shipping costs

• Switzerland: free

• Europe (EU, United Kingdom, Norway, Iceland, Liechtenstein, Monaco): CHF 9 per order

• Rest of the world: CHF 15 per order

Delivery times

Production and delivery usually take 3–7 working days within Switzerland and Europe, and 5–14 working days to other countries. Where available, you will receive tracking information by email once your order has shipped.

Customs and import taxes

All prices are in Swiss francs. Canvas prints for Swiss customers are produced in the EU, so Swiss import VAT and a carrier handling fee may be charged on delivery. Orders to countries outside Switzerland and the EU may also be subject to local import duties and taxes. These charges are paid by the recipient.

Damaged or faulty prints

If your print arrives damaged or has a printing fault, please email me within 14 days of delivery at meersoneli@yahoo.com with your order number and a photo. You will get a free replacement or a full refund.

Cancellations and returns

Because each print is made especially for you, orders cannot be changed or cancelled once production has started.

For deliveries to Switzerland, prints that arrive in perfect condition cannot be returned.

If you live in the EU or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To do so, send me a clear statement by email within this period. Please return the print undamaged and in its original packaging to the address shown in the Imprint within 14 days of telling me. You pay the cost of returning it. I will refund the price of the print and the standard shipping cost within 14 days of receiving it back.

Questions

Just write to meersoneli@yahoo.com. I am happy to help.